Our client is the key player in Food Delivery & Ride App. We are looking for a Merchant Acquisition (Key Account) position. 

Get to know the Role

• You will manage a portfolio of F&B Accounts, focusing on building lasting relationships and increasing profitability. Oversee the entire process within merchant acquisition and onboarding Dine Out 
• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for existing relationships with merchants to increase growth.
• You will lead elements of business identification, partnerships, account management, and execution strategy.

The Critical Tasks You Will Perform

Merchant Acquisition (80%)

• Identify and prioritize high-potential F&B leads, including independent outlets, local brands, and strategic chains.
• Pitch and present GrabFood’s value proposition to potential merchants, customizing the approach to meet their business needs.
• Negotiate commercial terms and onboard new merchants, ensuring a seamless handover to operational and partner success teams.
• Develop and maintain a strong pipeline of merchant leads to meet consistent acquisition targets.
• Champion GrabFood in the market, positioning yourself as a trusted consultant to F&B businesses.
• Track acquisition progress and regularly report on KPIs such as new merchant sign-ups and deal closure rates.
• Stay updated on competitor offerings and industry trends to effectively position GrabFood in the market.

Key Account Management (20%)

• Manage and nurture your portfolio of strategic merchant partners post-onboarding, ensuring continued growth and loyalty.
• Collaborate with partners on merchant-funded campaigns, cross-selling new features, and improving GrabFood performance.
• Monitor key performance metrics such as GMV, conversion rates, and customer ratings to identify improvement areas.
• Coordinate with internal teams (marketing, operations, product) to deliver customized solutions, including reporting, feature enablement, and promotional support. .

Essential Experience / Criteria:

• At least 1 year of experience in Sales/Business Development/Key Account role.
• Experienced in handling and dealing with partners & customers.
• Multi-tasking and able to work under pressure and constantly changing environment.
• You have written and verbal communication skills in both English and Vietnamese.
• You excel in experience establishing communication and engagement with prospects, with the capability to offer comprehensive solutions for diverse customer needs.
• You can integrate business, strategy, finance, and legal concepts to manage complex, multi-faceted deals.
• You can collaborate with both internal and external teams.

Benefits 

• Base salary: 10,300,000 - 11,700,000 + Commission
• Allowance: 300,000 VND/month 
• Full salary insurance (SHUI) from probation period 
• Working in a dynamic environment with experienced professionals for guided career development.  
• 12 annual leave pro-rate against start date 
• Annual employee health checks  
• Free snacks and drinks provided.