Department: Governance, Risk & Compliance

Work location: CMC Creative Space, District 7, HCMC

Work schedule: Monday to Friday, 9:00 AM – 6:00 PM

Salary range: 13,300,000 VND Gross

Job Description:

• Support our customers‘ Merchant KYC (Know Your Customer) verification/Case Review by using system and tools to complete end to end process;
• Respond to any Merchant KYC verification/Case Review profile which requires verification;
• Determine if there are any fraud patterns or OFAC (Office of Foreign Assets Control) merchants profiles and escalate
• Ensure due diligence on consumer profile is complete adhering to SOPs
• Ensure that work is completed in accordance with established procedures and standards;
• Acquire and update knowledge on procedures related to relevant processes;
• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
• Support our customers‘ fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payment technologies;
• Liaise with other departments when required & participate in team meetings, activities, promotes team spirit;
• Show dedication and ownership of clearing the queues - adhere to Service Levels with proven track-record of great customer service;
• Provide coaching, advice and guidance based on case findings;
• Other duties as assigned by Management or reporting Supervisor.

Job Requirements:

• Bachelor‘s/College degree regardless of major;
• Open for Fresher or 1 year of experience in handling and dealing with partners (account management experience) or risk analyst related experience;
• Fluent English communication;
• Ability to identify fraud trends and assess the risk of merchant profiles;
• Ability to self-manage workload and prioritize tasks to complete as committed and instructed by management;
• Ability to work well in a fast-paced work environment;
• Good communication skills, customer service mindset, attention to detail & willingness to learn;
• Proficient in Ms. Office (Excel, PowerPoint) for reporting, updates, online meetings, etc.

Benefits:

• 12 days annual leave
• Full social insurance coverage
• Healthcare insurance
• Laptop provided
• Hybrid work model (aligned with Line Manager)
• Grab‘s voucher for all service