Job Description
Job Scope: the primary expert and go-to person for all marketplace operations within SEA region which involves understand and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiencies is also a key responsibilities
Responsibilities:
1. Marketplace Operations:
a. Oversee the day-to-day operations of the marketplace.
b. Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.
c. Monitor and analyze marketplace performance metrics and KPIs.
2. Strategic Planning and Execution:
a. Develop and implement strategic plans for marketplace growth and optimization.
b. Identify and leverage growth levers to drive marketplace expansion.
c. Collaborate with cross-functional teams to execute campaigns and promotional activities.
3. Process Management and Optimization:
a. Manage the end-to-end process of marketplace operations.
b. Introduce new processes and optimize existing ones to improve efficiency and effectiveness.
c. Conduct regular reviews and updates of operational processes.
4. Training and Development:
a. Provide training and support to marketplace team members and stakeholders.
b. Develop training materials and programs to enhance team capabilities.
c. Ensure continuous learning and development within the team.
5. Stakeholder Management:
a. Work closely with client stakeholders to understand their needs and requirements.
b. Streamline processes and improve efficiencies in collaboration with client teams.
c. Act as the main point of contact for client inquiries and issues related to marketplace operations.
d. Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer
e. Manage project’s PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy
f. Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions
6. Marketplace Ecosystem and Tools:
a. Stay updated on the latest marketplace trends, tools, and technologies.
b. Evaluate and implement new tools and technologies to enhance marketplace operations.
c. Build and maintain relationships with key marketplace partners and vendors.
Required skillset:
- At a minimum, a bachelors degree in quantitative/technical streams or in business management.
- Minimum 5 years of experience in digital commerce, digital sales or offline sales & marketing
- Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
- Strong with numbers and data
- Needs to be proficient with MS Excel or similar data processing tools
- Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
- Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
- Highly organized, detail oriented, and results focused
- Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
- Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
- Hunger to learn on the go and upskill based on team and client requirements
