Account Operations Executive

Job Description

Overview about the job:

Requirement:

Education: Bachelor’s Degree.
Good english speaking and writing proficiency is a must to engage with regional stakeholders across SEA.
Work Experience: Minimum of 2-4 years in business operations, with a subject matter in finance to within a fast-paced and competitive B2B, SaaS, enterprise.
MUST be good at MS Excel / Google Sheets and data cleaning and organization.

Scope of work:

You will report to the Manager - Regional Commercial Ops

1. Pre-Billing Operations:

Gather and verify billing information from internal systems/databases.
Review and validate pre-billing reports to identify and correct discrepancies or errors.
Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery metrics.
Validate and cross-check calculations to ensure alignment with client agreements and internal standards.
Ensure all data required for billing is accurate and complete before the final invoicing stage.
Address any inconsistencies in billing calculations, billing data or customer information, and work efficiently with the relevant teams to promptly resolve any issues or disputes.
Ensure accurate record-keeping of all pre-billing activities and associated documentation.
Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process for all corporate clients to ensure a high rate of client satisfaction.
Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing billing accuracy and efficiency.
Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners.
Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance to key controls.

2. Commercial Process Excellence and Execution:

Ensure adherence and compliance on all sales operations process
Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place
Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs
Any Sale Operations Ad hoc assignment

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For any further discussion, please feel free to reach out:

Email: my.tran@adecco.com

Zalo/Phone number: 0905 339 131

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