Location:

• 09 Doan Van Bo, District 4
• 96 Nguyen Du, Ben Nghe, District 1

Time working: 8:30 AM – 5:30 PM | Monday - Friday

Contract term: 12 months 

JOB DESCRIPTION:

OPERATIONAL MANAGEMENT AND COMPLIANCE

• Oversee daily administrative tasks, including document processing, cash handling, and data recording.
• Ensure accurate and timely documentation, scrutiny, and verification for visa processing, and maintain thorough records of all application data.
• Handle cash and banking transactions, if assigned, while ensuring the overall security of both physical assets and data at the Visa Application Centre (VAC).
• Manage the logistics of passport delivery to consulates, applicants, or logistics companies, ensuring adherence to SLAs and SOPs.
• Ensure visa application accuracy, eliminating address errors and maintaining compliance with service standards and ethical guidelines.
• Continuously improve productivity, security, and process compliance by participating in regular self-development training and certifications.

CUSTOMER RELATIONS AND BUSINESS DEVELOPMENT

• Handle escalations from staff and applicants, with a focus on improving customer satisfaction and enhancing productivity.
• Address customer inquiries, concerns, and feedback in a timely manner.
• Enhance the overall customer experience by offering best-in-class service and leveraging language proficiency for clear communication with both internal and external stakeholders.
• Maintain a high level of customer service, offering Value-Added Services (VAS) to meet and exceed revenue targets while ensuring customer satisfaction.
• Strengthen relationships with stakeholders to facilitate smooth communication and promote business growth.

SECURITY AND COMPLIANCE MANAGEMENT

• Oversee security at the Visa Application Centres, ensuring adherence to Corporate Security Policies, environmental guidelines, and ISO standards.
• Ensure strict compliance with all operational processes, SLAs, and SOPs, while maintaining high productivity and aligning with industry standards.

ENVIRONMENT, SOCIAL & GOVERNANCE

• Promote judicious use of natural resources.
•  Adhere to the organisation‘s environment, health, and safety policies, objectives, and guidelines

ANTI BRIBERY MANAGEMENT SYSTEMS (ABMS)

•  Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
• Understanding of ethical standards and the importance of integrity in business practices.  

Requirements:

• Graduate degree or global equivalent degree.
• 0–3 years of experience in the travel, tourism, or service industry with a strong customer service background (fresh graduates will be considered).
• Must be fluent in English

Benefits:

• Probation 2 months with SHUI
• Language allowance for German, Japanese, Italian,French, etc: 2,000,000 VND/monthly