Get to know the Role

• You will manage a portfolio of F&B Accounts, focusing on building lasting relationships and increasing profitability. Oversee the entire process within merchant acquisition and onboarding Dine Out – Grab Food 
• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for existing relationships with merchants to increase growth for GrabFood.
• You will lead elements of business identification, partnerships, account management, and execution strategy.

The Critical Tasks You Will Perform

• Meet, pitch and lead negotiations with assigned/prospected merchant leads to acquire and onboard them unto GrabFood. To market and champion GrabFood’s strong value proposition as the leader of choice for merchants
• Deal with merchants from a diverse range of F&B establishments - Local Heroes, Hotel Groups, Café & Restaurant chains and Michelin awarded establishments
• Build relationships/partnerships with merchants and manage their performance and contribution to building the GrabFood merchant network
• Handle day-to-day merchant queries (commercial & operational) and ensure a smooth and efficient onboarding and post-onboarding process
• Be accountable for merchant activity and engagement throughout the merchant’s onboarding journey
• Keep abreast of market and industry knowledge as well as competitor activity to contribute to strategies in meeting market changes and merchants’ requirements
• Develop and maintain a solid understanding of all products and services Grab offers
• You will manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will collaborate with merchants for merchant-funded promo programs, merchant commission schemes, new products/features, etc.
• You will identify bottlenecks and potential issues related to merchant operations and the content management process and provide solutions to these issues.
• You will analyse data and develop plans to increase revenues/profitability for your portfolio and make decisions that build strong operational performance for your accounts.
• You will build key accounts, measured by deliveries and GMV.
• You will work across departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
• You will deliver business improvement projects to create value for both merchants and GrabFood.

Essential Experience / Criteria:

• At least 1-2 years of experience in a related role.
• Experienced in handling and dealing with partners & customers.
• Multi-tasking and able to work under pressure and constantly changing environment.
• You have written and verbal communication skills in both English and Vietnamese.
• You excel in experience establishing communication and engagement with prospects, with the capability to offer comprehensive solutions for diverse customer needs.
• You can integrate business, strategy, finance, and legal concepts to manage complex, multi-faceted deals.
• You can collaborate with both internal and external teams.

Benefits 

• Base salary: 11,000,000 - 11.700.000 VND + Commission
• Allowance: 300,000 VND/month 
• Full salary insurance (SHUI) from probation period 
• Working in a dynamic environment with experienced professionals for guided career 
  development.  
• 12 annual leave pro-rate against start date 
• Annual employee health checks  
• Free snacks and drinks provided.